What to Do If Your Long-Term Disability Claim is Denied in the Greater Toronto Area

If you've been denied a long-term disability (LTD) claim, it can be a devastating blow. It can leave you feeling lost, frustrated, and financially insecure. However, it's important to know that you have options.


Understanding the Denial Process

Before exploring your next steps, it's crucial to understand why your claim was denied. Common reasons for denial include:

  • Insufficient Medical Evidence: The insurance company may argue that your medical records don't adequately support your claim.
  • Failure to Meet Occupational Requirements: The insurer may contend that you can still perform the essential duties of your job.
  • Pre-existing Condition: If your disability is related to a pre-existing condition, the insurer may deny your claim.
  • Failure to Follow Treatment Plans: Non-compliance with treatment plans can be grounds for denial.



What to Do After a Denial

  1. Review the Denial Letter: Carefully examine the denial letter to understand the specific reasons for the decision. This will help you identify potential weaknesses in the insurer's argument.
  2. Consult with a Disability Lawyer: A skilled disability lawyer can assess your case, identify potential legal issues, and advise you on your next steps.
  3. Appeal the Decision: Most insurance policies allow for an appeal process. Your lawyer can help you file a formal appeal, providing additional medical evidence and legal arguments to support your claim.
  4. Consider Litigation: If the appeal is unsuccessful, you may need to file a lawsuit against the insurance company. A seasoned lawyer can guide you through the litigation process and represent your interests in court.


How Benjamin Law Firm Can Help

At Benjamin Law Firm, we understand the complexities of long-term disability claims and the challenges faced by individuals who have been denied benefits. Our experienced lawyers have a proven track record of success in helping clients obtain the compensation they deserve.


Here's how we can help you:

  • Thorough Case Evaluation: We will carefully review your case, identify potential legal issues, and assess the strength of your claim.
  • Strategic Approach: We will develop a customized legal strategy tailored to your specific circumstances.
  • Aggressive Representation: We will aggressively advocate for your rights and fight for the maximum benefits you are entitled to.
  • Expert Medical and Vocational Evidence: We will work with medical and vocational experts to gather compelling evidence to support your claim.
  • Negotiation and Settlement: We will negotiate with the insurance company to secure a fair settlement on your behalf.
  • Litigation: If necessary, we will file a lawsuit and represent you in court.


Don't Give Up on Your Claim

A denied long-term disability claim can be a significant setback, but it's important to remember that you still have options. By working with a skilled disability lawyer, you can increase your chances of a successful outcome.


Contact Benjamin Law Firm Today

If you've been denied long-term disability benefits in the Greater Toronto Area, don't hesitate to contact Benjamin Law Firm. We offer free consultations to discuss your case and answer your questions.

Greater Toronto Area's Trusted Personal Injury Law Firm

September 5, 2025
When a serious illness or injury prevents you from working, the financial uncertainty can be just as debilitating as the medical condition itself. In the Greater Toronto Area, two primary systems exist to provide income replacement for disabled individuals: Long-Term Disability (LTD) insurance and Workers' Compensation, administered by the Workplace Safety and Insurance Board (WSIB). While both are designed to help you, they are fundamentally different in their purpose, eligibility, and the claims process. At Benjamin Law Firm, we have a deep understanding of these complex systems. As some of the Greater Toronto Area's Top Personal Injury, Car Accident, Long-Term Disability and Employment Lawyers, we have helped over 3,500 families navigate their claims and have recovered over $60 Million in settlements. Our goal is to provide clear, actionable guidance to ensure you get the financial support you need. This guide will clarify the key distinctions between LTD and Workers' Compensation so you can make an informed decision about your legal rights. Understanding the Core Purpose The most significant difference between LTD and Workers' Compensation lies in the cause of the disability. Workers' Compensation (WSIB) The Workplace Safety and Insurance Board (WSIB) is a government agency that provides a "no-fault" insurance system for workers in Ontario. Its sole purpose is to provide benefits and services to workers who have suffered an injury or illness that is a direct result of their work . This is a crucial point: if your injury happened at home, during your commute, or on vacation, you are not eligible for WSIB benefits. The system is funded entirely by employer premiums and is designed to provide timely access to benefits for medical care, wage replacement, and return-to-work support without the need for a lawsuit against the employer. Long-Term Disability (LTD) Insurance LTD is a form of private insurance, often provided as part of an employee's group benefits package or purchased individually. It is designed to provide a financial safety net when a medical condition prevents you from working, regardless of how or where the condition was incurred . This means a disability from a chronic illness (like MS or Crohn's disease), a non-work-related car accident, or a fall at home would all be eligible for an LTD claim, as long as the disability meets the policy's definition. Eligibility and the Claims Process The cause of the disability dictates which system you should apply to, and the application process for each is distinct. WSIB Claims Process To be eligible for WSIB benefits, you must demonstrate that your injury or illness is work-related. The process is straightforward: Report the Injury: You must report the incident to your employer immediately. Seek Medical Attention: See a healthcare provider who can diagnose your condition and confirm that it is work-related. File a Claim: You, your employer, and your healthcare provider must all submit specific forms to the WSIB within a certain timeframe. The WSIB will then adjudicate the claim. Because it is a no-fault system, you do not need to prove negligence on the part of your employer. The focus is simply on whether the injury arose "out of and in the course of" your employment. LTD Claims Process The LTD claims process is more complex and requires you to meet the specific definition of "disability" outlined in your insurance policy. This definition typically has two stages: "Own Occupation" (Years 1-2): For the first two years of a claim, you must prove that your disability prevents you from performing the essential duties of your own specific job. "Any Occupation" (After 2 years): After two years, the definition of disability changes. You must then prove that you are unable to perform the duties of any occupation for which you are reasonably suited by education, training, or experience. The LTD application requires detailed forms and comprehensive medical evidence from your treating physicians. It is not uncommon for insurance companies to deny LTD claims, often citing a lack of objective medical evidence or a failure to meet the policy's definition of disability. Differences in Benefits and Limitations The benefits provided by each system and their limitations also vary significantly. WSIB Benefits Primary Coverage: WSIB benefits primarily cover loss of earnings and medical expenses directly related to the workplace injury or illness. Benefit Amount: They typically provide a higher percentage of your pre-injury income (up to 85% of your net average earnings). Medical Care: WSIB pays for medical treatment, prescriptions, and rehabilitation services for the work-related condition. No Lawsuits: By accepting WSIB benefits, you generally give up your right to sue your employer for the work-related injury. This is the cornerstone of the no-fault system. LTD Benefits Primary Coverage: LTD benefits are solely for income replacement, typically paying a lower percentage of your income (often 60% to 70%). Medical Care: LTD policies do not cover medical expenses. These are covered by your private or provincial health insurance (OHIP). Duration: Benefits can last for a fixed period (e.g., 2, 5, or 10 years) or until age 65, depending on the policy. Private Negotiation: You retain the right to sue the insurance company if your claim is wrongfully denied. Can You Receive Both? The "Offset" Clause This is a critical point of confusion for many. In a situation where a disability is caused by a workplace incident, you may be eligible to apply for both LTD and WSIB benefits. Most LTD policies contain an "offset" clause, which means that any money you receive from WSIB will be deducted from your LTD payments. In practice, this means your LTD insurer will likely reduce your monthly benefit payment by the exact amount you receive from the WSIB to prevent "double-dipping." In many cases, WSIB benefits are higher than LTD benefits, which could result in your LTD benefit being reduced to zero while you receive WSIB payments. However, you should still apply for both if eligible. Here’s why: WSIB Denial: If your WSIB claim is denied, you still have the LTD claim as a backup. Benefit Duration: WSIB benefits may not last as long as your LTD benefits. If WSIB benefits are cut off or reduced, your LTD benefits can "top up" to the full amount. Legal Protection: Your LTD policy may have a requirement that you apply for all other available benefits, including WSIB. Failure to do so could lead to a denial of your LTD claim. The Role of an Experienced Lawyer Navigating the intricacies of both WSIB and LTD systems can be overwhelming. The definitions are complex, the paperwork is extensive, and the stakes are high. An experienced lawyer can be invaluable in this process. WSIB Appeals: If your WSIB claim is denied, you have a right to appeal the decision. This is a complex process that requires an understanding of WSIB's policies and procedures. LTD Claim Denials: If your LTD claim is denied, a lawyer can assess the denial letter, gather the necessary evidence, and file a lawsuit against the insurer to fight for your rightful benefits. Coordinating Your Claims: A lawyer can help you coordinate your WSIB and LTD claims to ensure you are meeting all policy requirements and maximizing your benefits without jeopardizing either claim. Conclusion While both Long-Term Disability insurance and Workers' Compensation are essential safety nets for individuals unable to work due to a medical condition, they serve different purposes. WSIB is for work-related injuries and illnesses, while LTD covers a broader range of disabilities regardless of cause. Understanding these distinctions is crucial for anyone facing a period of disability in the Greater Toronto Area. If you are dealing with a disabling condition and are unsure which path to take, or if your claim has been denied, don't face the complex legal systems alone. Benjamin Law Firm has some of the Greater Toronto Area's Top Personal Injury, Car Accident, Long-Term Disability and Employment Lawyers. We have helped over 3,500 families and recovered over $60 Million in settlements. We are here to help you get the justice and compensation you deserve. Contact us today for a free consultation. Disclaimer: This blog post contains general information only and does not constitute legal advice or create a lawyer-client relationship. Long-Term Disability claims are complex and fact-specific. Laws and insurance policies vary. You should consult with a qualified Long-Term Disability lawyer licensed in your jurisdiction regarding your specific situation. Contact Benjamin Law Firm for personalized legal counsel tailored to your needs in the Greater Toronto Area.
August 12, 2025
Facing a long-term disability can be one of the most challenging periods of a person's life. Beyond the physical and emotional toll of a serious illness or injury, the financial stress of being unable to work can be overwhelming. Long-term disability (LTD) benefits are designed to provide a crucial financial safety net, but navigating the application process and dealing with insurance companies can be a complex and frustrating journey. At Benjamin Law Firm, we understand these challenges intimately. With some of the Greater Toronto Area's Top Personal Injury, Car Accident, Long-Term Disability and Employment Lawyers, we have dedicated our practice to helping individuals and families secure the benefits they deserve. Over 3,500 families have trusted us to navigate their legal battles, and we have recovered over $60 million in settlements for our clients. Our family-first approach means we are committed to providing personalized, compassionate, and expert legal representation to ensure your financial future is protected. Understanding Long-Term Disability in the GTA Long-term disability benefits in Ontario are typically provided through an employer-sponsored group plan or a private insurance policy. These benefits are meant to replace a portion of your income when a medical condition prevents you from working for an extended period. The key to a successful claim lies in understanding the specific requirements of your policy and building a strong case from the very beginning. The Application Process: A Step-by-Step Guide The initial application for LTD benefits is the first and most critical hurdle. Here's how to maximize your chances of success from the outset: Review Your Policy Thoroughly: Before you do anything else, obtain a copy of your full long-term disability policy. Understand the key terms, such as the "elimination period" (the waiting time before benefits begin, usually 90-120 days) and the definition of "disability." The definition often changes after two years, from being unable to perform your "own occupation" to being unable to perform "any occupation" for which you are reasonably qualified. Knowing this distinction is vital. Gather Comprehensive Medical Evidence: Your claim is only as strong as the medical evidence supporting it. Work closely with your doctors, specialists, and other healthcare providers to ensure your medical records accurately and comprehensively document your condition. This includes: Diagnosis and prognosis. Detailed notes on your symptoms. How your condition limits your ability to perform your job duties. A clear treatment plan and your compliance with it. Be a Diligent Communicator: Ensure all forms are filled out completely, accurately, and submitted on time. Don't leave sections blank. If you are unsure about a question, seek legal advice. Maintain a copy of everything you submit. Keep a Detailed Journal: Document your daily symptoms, pain levels, and how your condition affects your ability to perform everyday tasks. This collateral evidence can provide a powerful narrative of your disability that complements the official medical records. Common Reasons for LTD Claim Denials and How to Avoid Them Insurance companies are for-profit businesses, and they often scrutinize claims closely, looking for reasons to deny them. Being proactive can help you avoid these pitfalls. 1. Insufficient Medical Evidence This is the most frequent reason for denial. Your doctor's notes might be too brief or fail to explicitly state how your condition prevents you from working. Ensure your physician understands the "definition of disability" in your policy and provides a detailed statement that aligns with it. 2. Missing Deadlines LTD policies have strict deadlines for filing claims and appeals. Missing these deadlines can result in an automatic denial, and you could lose your right to benefits forever. 3. "Invisible" Disabilities Claims for conditions like chronic pain, mental health issues, or fibromyalgia are often challenged because the symptoms are subjective and not easily verifiable through lab tests. For these claims, a detailed medical history, a consistent treatment plan, and a journal of your daily struggles become even more important. 4. Surveillance and Social Media Insurance companies may hire private investigators to conduct surveillance or monitor your social media profiles. Any post or photo that suggests you are more active than your claim indicates can be used as evidence against you. It is crucial to be mindful of your online presence and avoid activities that could be misconstrued. 5. Failure to Follow Treatment If the insurance company believes you are not following a reasonable treatment plan (e.g., attending physiotherapy, taking prescribed medication, or seeing a specialist), they may use this as a reason to deny your claim, arguing that you are not actively trying to recover. What to Do if Your Long-Term Disability Claim is Denied Receiving a denial letter can be a devastating blow, but it is not the end of the road. While insurance companies often encourage an "internal appeal," this is rarely a successful strategy. The appeal is often reviewed by the same people who denied the claim, making a reversal unlikely. In most cases, the most effective and direct path forward is to initiate a legal claim against the insurer. The Power of a Legal Claim A lawsuit forces the insurance company to take your case seriously. It signals that you are prepared to fight for your rights and brings a higher level of scrutiny to their decision. An experienced LTD lawyer can: Review Your Denial Letter: They will meticulously analyze the reasons for the denial and identify legal grounds to challenge the insurer's position. Gather New Evidence: A lawyer can work with your doctors to obtain more robust medical reports and evidence that directly addresses the insurer's concerns. Navigate the Legal Process: They will handle all the complex paperwork, deadlines, and negotiations with the insurance company on your behalf, allowing you to focus on your health. Negotiate a Settlement: The vast majority of LTD lawsuits are settled out of court. A skilled lawyer can negotiate a lump-sum settlement that fairly compensates you for past and future benefits. How Benjamin Law Firm Can Help You Maximize Your Benefits Dealing with a disability is hard enough without the added stress of a legal battle. That's where we come in. At Benjamin Law Firm, we are your advocates, your allies, and your legal experts. Free Consultation: We offer a no-obligation, free consultation to review your case, whether you are preparing an initial application or have been denied. Contingency-Fee Basis: We work on a contingency-fee basis, meaning you don't pay us any legal fees unless we win your case. This removes the financial barrier to accessing expert legal help. Proven Expertise: Our team has extensive experience handling a wide range of LTD claims and a track record of securing significant settlements for our clients. We know the tactics insurance companies use and how to effectively counter them. Personalized Strategy: We believe every client deserves a tailored approach. We take the time to understand your unique situation and build a legal strategy designed for your specific needs. Comprehensive Support: From gathering evidence to negotiating a settlement, we are with you every step of the way, providing the guidance and support you need during this difficult time. Conclusion Securing your long-term disability benefits in the Greater Toronto Area requires a proactive and strategic approach. While the process can be daunting, you don't have to face it alone. By carefully preparing your application, gathering comprehensive medical evidence, and being prepared to challenge a denial, you can significantly increase your chances of success. Don't let a denied claim or a complex process stand in the way of your financial security. Benjamin Law Firm has some of the Greater Toronto Area's Top Personal Injury, Car Accident, Long-Term Disability and Employment Lawyers. We have helped over 3,500 families and recovered over $60 Million in settlements for our clients. Contact us today for a free consultation and let our dedicated team fight for the benefits you deserve. Disclaimer: This blog post contains general information only and does not constitute legal advice or create a lawyer-client relationship. Long-Term Disability claims are complex and fact-specific. Laws and insurance policies vary. You should consult with a qualified Long-Term Disability lawyer licensed in your jurisdiction regarding your specific situation. Contact Benjamin Law Firm for personalized legal counsel tailored to your needs in the Greater Toronto Area.
July 10, 2025
Rear-end collisions are among the most common types of car accidents in Toronto, often leading to a range of injuries and significant disruption to an individual's life. While they may sometimes seem minor, the impact can be substantial, both physically and financially. Understanding liability and the process of seeking compensation after a rear-end collision in Toronto is crucial for accident victims. At Benjamin Law Firm, we understand the challenges and complexities that come with being involved in a car accident. With some of Greater Toronto Area's Top Personal Injury, Car Accident, Long-Term Disability and Employment Lawyers, we have helped over 3,500 families navigate the aftermath of car accidents and have recovered over $60 Million in settlements for our clients. We are dedicated to providing personalized and compassionate legal representation, putting your family first. Understanding Liability in Rear-End Collisions One of the most frequently asked questions after a rear-end collision is, "Who is at fault?" In Toronto, and indeed across Ontario, the general rule is that the driver who rear-ends another vehicle is presumed to be at fault. This presumption is rooted in the principle that drivers are expected to maintain a safe following distance and be attentive enough to stop their vehicle if the traffic ahead slows or stops. The Ontario Fault Determination Rules Ontario's Fault Determination Rules (FDR) are a key component in establishing liability in motor vehicle accidents. For rear-end collisions, the FDR generally dictates that: Vehicle A (the vehicle that is rear-ended) is typically 0% at fault. Vehicle B (the vehicle that rear-ends Vehicle A) is typically 100% at fault. This rule applies whether Vehicle A was stopped, slowing down, or moving forward when struck from behind. The underlying assumption is that the trailing driver (Vehicle B) failed to drive with due care, such as by following too closely, being distracted, or driving too fast for the conditions. Exceptions to the General Rule While the rear driver is usually found at fault, there are specific circumstances where liability might be shared or even shifted to the lead driver. These exceptions are critical and often require a thorough investigation: Sudden and Unjustified Braking: If the lead vehicle (Vehicle A) stopped suddenly and unexpectedly without a valid reason (e.g., no obstacle, traffic, or turn), they might bear some or all of the responsibility. However, proving this can be challenging, as drivers are generally expected to anticipate sudden stops in traffic. Malfunctioning Lights: If the lead vehicle's brake lights or turn signals were not working, preventing the trailing driver from reacting in time, this could affect fault determination. Reckless or Erratic Driving by the Lead Vehicle: If Vehicle A was driving erratically, swerving, making sudden lane changes without signaling, or performing illegal maneuvers, it could contribute to the collision and shift some fault. Chain Reaction Collisions: In multi-vehicle pile-ups where one vehicle rear-ends another, pushing it into a third, determining fault can become complex. The initial impact often dictates the subsequent chain of events, but individual circumstances and impacts need careful assessment. Poor Road or Weather Conditions: While drivers are expected to adjust their driving to conditions, extreme weather or unexpected road hazards that contribute to the accident might be considered in some rare cases, though usually, the primary responsibility for safe driving remains with the operator. Navigating these exceptions requires a deep understanding of accident reconstruction, traffic laws, and the ability to gather compelling evidence. This is where the expertise of a seasoned personal injury lawyer becomes invaluable. Common Injuries in Rear-End Collisions Despite often occurring at lower speeds, rear-end collisions can result in surprisingly severe injuries due to the sudden jolt and whiplash effect. Some of the most common injuries include: Whiplash and Neck Injuries: This is perhaps the most prevalent injury, caused by the rapid back-and-forth movement of the head and neck. Whiplash can lead to muscle strains, ligament sprains, headaches, dizziness, and chronic pain. Back and Spinal Cord Injuries: The force of impact can compress or hyperextend the spine, leading to herniated discs, pinched nerves, or more severe spinal cord damage with lasting neurological effects. Head and Traumatic Brain Injuries (TBIs): The head can strike the steering wheel, dashboard, or headrest, leading to concussions, skull fractures, or other TBIs, which can have profound and long-lasting cognitive and physical consequences. Soft Tissue Injuries: Sprains, strains, and tears to muscles, tendons, and ligaments in various parts of the body are common. Fractures and Broken Bones: While less common in low-speed impacts, higher-speed rear-end collisions can cause fractures to wrists, arms, ribs, or even legs. Psychological Trauma: Beyond physical injuries, accident victims often experience psychological distress, including anxiety, PTSD, and depression. It's crucial to seek immediate medical attention after a rear-end collision, even if you don't feel injured right away, as some symptoms may manifest days or weeks later. Documenting your injuries and treatment is vital for any future compensation claim. Compensation for Rear-End Collision Victims in Toronto If you've been injured in a rear-end collision that wasn't your fault, you may be entitled to various forms of compensation to help cover your losses and recovery. The compensation process typically involves two main avenues: accident benefits and a tort claim. Accident Benefits (No-Fault Benefits) In Ontario, regardless of who is at fault, all drivers have access to "no-fault" accident benefits through their own auto insurance policy. These benefits are designed to provide immediate support for: Medical and Rehabilitation Expenses: This includes costs for physiotherapy, chiropractic care, massage therapy, medication, psychological counselling, and other necessary treatments not covered by OHIP. Income Replacement Benefits: If you're unable to work due to your injuries, these benefits can replace a portion of your lost income. Caregiver Benefits: If you were a primary caregiver for a dependant and are unable to continue those duties due to your injuries. Housekeeping and Home Maintenance Benefits: If you're unable to perform these tasks due to your injuries. Attendant Care Benefits: If you require assistance with personal care. The amount and duration of these benefits depend on the severity of your injuries and the specific terms of your policy. Tort Claim (Suing the At-Fault Driver) If your injuries are severe enough to meet a certain threshold (known as the "threshold of impairment" under Ontario's Insurance Act), you can pursue a tort claim against the at-fault driver for damages not covered by accident benefits. This typically includes: Pain and Suffering: Compensation for the physical pain, emotional distress, and loss of enjoyment of life caused by your injuries. Lost Income and Earning Capacity: Beyond the income replacement benefits, this covers future lost income and any reduction in your ability to earn a living due to long-term disability. Future Medical and Rehabilitation Costs: Costs for ongoing care, medications, therapies, and adaptive equipment that may be needed long-term. Out-of-Pocket Expenses: This includes mileage to appointments, prescription costs, and other expenses directly related to your injuries. Loss of Housekeeping and Caregiving Capacity: Compensation for your inability to perform these tasks, or the cost of hiring help. The process of a tort claim can be complex, involving detailed investigations, gathering medical evidence, negotiating with insurance companies, and potentially litigation. It's crucial to have experienced legal representation to ensure your rights are protected and you receive fair compensation. Why Choose Benjamin Law Firm? Dealing with the aftermath of a rear-end collision can be overwhelming. From navigating insurance claims to understanding legal complexities and focusing on your recovery, it’s a challenging time. Benjamin Law Firm is here to ease that burden. Experience and Expertise: With years of experience handling car accident cases, our team of legal professionals possesses the knowledge, skills, and expertise necessary to tackle even the most complex cases. Family-First Approach: We treat our clients like family, providing them with the care, attention, and support they need during this challenging time. Your well-being is our top priority. Proven Track Record: Our firm's track record of success speaks for itself, with over $60 Million in settlements recovered for our clients. We are relentless in our pursuit of justice and compensation. Personalized Attention: We recognize that every case is unique. We take the time to listen to your story, understand your concerns, and develop customized legal strategies tailored to your specific needs. Comprehensive Support: We will conduct a thorough investigation, gather evidence, negotiate with insurance companies, and, if necessary, take your case to court to ensure you receive the maximum compensation you deserve. Conclusion Rear-end collisions, while seemingly straightforward, involve intricate legal considerations regarding liability and compensation in Toronto. Understanding your rights and the available avenues for recovery is paramount. If you or a loved one has been injured in a rear-end collision, it is crucial to seek legal advice promptly. Don't navigate this complex legal landscape alone. Benjamin Law Firm has some of Greater Toronto Area's Top Personal Injury, Car Accident, Long-Term Disability and Employment Lawyers. We have helped over 3,500 families recover from the devastating impact of auto accidents and have secured over $60 Million in settlements for our clients. Contact Benjamin Law Firm today for a free consultation to discuss your case and learn how our dedicated team can advocate for your rights and help you secure the justice and compensation you deserve. Disclaimer: This blog post contains general information only and does not constitute legal advice or create a lawyer-client relationship. Long-Term Disability claims are complex and fact-specific. Laws and insurance policies vary. You should consult with a qualified Long-Term Disability lawyer licensed in your jurisdiction regarding your specific situation. Contact Benjamin Law Firm for personalized legal counsel tailored to your needs in the Greater Toronto Area.

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